OFIA · CASE STUDY
IT Provisioning Agent
AI agent that provisions Figma, Slack, GitHub, and Google Workspace via browser automation in under a minute — replacing a 2-day IT ticket process.
The problem
IT provisioning meant filing a ticket, waiting two days, and sending follow-up messages. New employees sat without access while IT worked through a backlog. The process was entirely manual — opening admin panels, navigating UI, clicking through permission flows for each tool. With every new hire, the whole sequence was repeated, and the IT team lost hours per week to work that should have been instantaneous.
Our approach
A Slack-native agent with browser automation and an encrypted credential vault. When an employee requests access, the agent verifies their role, retrieves the appropriate admin credentials, navigates each tool's admin panel, grants access, and confirms in Slack — all within a minute.
How it works
- Listens in Slack for provisioning requests and extracts the requested tool and permission level.
- Cross-checks the requester's role and department against the access policy.
- Retrieves encrypted admin credentials from a secure vault, scoped per tool.
- Launches a browser session for each target tool (Figma, Slack channels, GitHub, Google Workspace) and completes the admin-panel flow.
- Routes non-standard requests or edge cases to the IT manager with full Slack context.
- Sends the employee a Slack confirmation listing every access item granted.
What we shipped
- Slack listener bot bound to the IT channel
- Encrypted credential vault with per-tool scoping
- Browser automation for Figma, Slack, GitHub, Google Workspace admin panels
- Manager escalation path for non-standard requests
- Audit log of every provisioning action
Impact
- Provisioning time: 2 days → under 1 minute.
- IT support tickets related to access requests dropped to near zero.
- IT team reclaimed multiple hours per week previously spent on routine provisioning.
Frequently asked questions
How long does automated IT provisioning take?
Automated IT provisioning via an AI agent takes under one minute from Slack request to access granted, compared to 2 days with a manual IT ticket process.
Can an AI agent provision SaaS tool access automatically?
Yes. An AI agent can provision SaaS tool access automatically by using browser automation to navigate admin panels and credential vaults, handling Figma, Slack, GitHub, and Google Workspace without human intervention.
How do AI agents handle IT credentials securely?
AI agents handle IT credentials securely by retrieving them from an encrypted vault at runtime, never storing them in plaintext, and routing non-standard requests to a human manager for review.
WANT THE SAME
Build this for your team in 4 weeks
Ofia is the AI build partner for mid-market knowledge orgs. We map your operating norms, ship the first agent in 2–4 weeks, and hand you the platform that runs them.
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